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  1. 'Back of the pile' problem

  2. 'full day' price mode - deep dive

  3. 'shoulder' availability checking

  4. 24hr mode - deep dive

  5. 3 sides of managing Activities, Events & Tours

  6. 3 ways to make a booking...

  7. A detailed look at the availability Panel - Generic booking

  8. ad hoc payment recording

  9. Add Facebook "Book Now" button

  10. Adding and Editing Reservation Types

  11. Adding new users

  12. Adding notes to your reservations

  13. Adding pictures / images, notes and sizes for your bikes

  14. Adding, Swapping & Removing inventory in a reservation

  15. adjusting the price of individual items in a rental ticket

  16. Administrator Accounts

  17. Allocating Bikes (EVO mode)

  18. Asset Lifecycle

  19. Auto-allocate rental items

  20. Auto-pricing assets - longer durations

  21. auto-set location information

  22. Automated service recording (with barcodes)

  23. Backing up data

  24. Barcode mode

  25. Barcoding - do's and dont's

  26. Barcoding - setup

  27. Barcoding of bikes - an introduction

  28. bike 'home location' feature

  29. Bike 'post it' notes. AKA mechanic notes.

  30. bikes that need preparing... proposed feature

  31. BRM evo self-registration

  32. BRM evo self-registration flow

  33. BRM integrations - working with other software

  34. BRM kiosk mode

  35. Browser & Device compatibility

  36. Can customers book multiple items at once, when booking online?

  37. Can I have two different prices, like one per hour and one per day?

  38. can I put a 'book now' button on pictures of my inventory?

  39. Can you actually process a transaction using Stripe?

  40. can you auto-cancel online reservations when customer doesn't pay?

  41. Can you book the same item multiple times in the same day?

  42. can you customise your item type (asset type)?

  43. Can you do a waiver signature in the online wizard?

  44. can you include a rental buffer - to allow 'turn around time' for your inventory?

  45. Can you report on the channel of each reservation?

  46. Can you store credit card data in BRM?

  47. can you track referrals from third party sites?

  48. can you un-suspend a bike?

  49. Can you view bookings graphically, like in a spreadsheet?

  50. Cancelling a reservation

  51. Categories

  52. Categories disappeared in make reservation?

  53. Changing the status of your assets

  54. Checking availability visually

  55. Client record per rental item

  56. Clone reservation

  57. Collecting rider / skier details per item

  58. Complex pricing of extras

  59. configure any options

  60. creating category specific versions of OBW

  61. Creating Printable Reports (of your data)

  62. Creating rental tickets - Browse mode (aka custom)

  63. Creating rental tickets - Point of Sale mode

  64. current location filter

  65. Custom fields for your Customer records

  66. Customer Data Configuration across your channels

  67. Customer records

  68. Customisations

  69. Customise columns - by reservation type

  70. customising payment methods

  71. Customising your dates, times etc..

  72. Customising your Invoices / Waivers

  73. Date & time selection - a detailed look at Date Selection Panel

  74. Defining Multiple Reservation Types

  75. deleting reservations

  76. Delivery Management

  77. Delivery Planning Module

  78. Delivery Planning module (EVO mode)

  79. difference between broken bikes and maintenance reservations

  80. Digital waivers - capture signature in-store

  81. Digital Waivers - roadmap

  82. Disabling print preview

  83. Discount Codes (vouchers)

  84. do you even want to know about provisional reservations?

  85. do you need to send an email for a provisional reservation? (made online)

  86. Does BRM handle deposits?

  87. does BRM handle late fees?

  88. does BRM work with a magnetic stripe reader?

  89. does the system auto-extend late returns?

  90. does the system hold back a percentage of inventory when taking bookings online?

  91. Draft reservations

  92. Early returns

  93. Edit online booking link not working

  94. Emailing a copy of reservation, as pdf

  95. Exporting your data (Customers)

  96. Express Payment recording

  97. extending your internet connectivity

  98. Finding rental tickets

  99. fleet management - the golden rule!

  100. For what size fleets is the BRM software suitable?

  101. Full Audit Trail

  102. Full day or 24hr mode - what is your definition of a days rental?

  103. Full service history for each item (service recording)

  104. Further Analysis of BRM data

  105. GBAL concept icon

  106. GBAL index page

  107. Generic Bookings and the Online Booking Wizard

  108. getting agents / partners to sell on your behalf

  109. Getting Help on BRM / RSM

  110. Getting labels printed by BRM....

  111. Getting Started - Putting the Online Booking Wizard on your Website

  112. Getting Started page

  113. getting your customers to add their own notes

  114. Getting your new online OBW live - your checklist

  115. Giphy articles!

  116. Glossary of Terms

  117. Google Accounts

  118. google spreadsheet - change history

  119. Graphing your Rentals

  120. graphs not displaying (uses Adobe Flash) - Problem Solving

  121. Group 'tag'

  122. Handling events

  123. Hardware recommendations

  124. Hiding the application menu (nav bar)

  125. High Volume Handling (BRM EVO)

  126. Highlights video (v)

  127. HIVO mode for online booking

  128. hosting images on your website - a how to guide (e.g. banner images)

  129. How do I add another payment to an existing reservation?

  130. How do I add inventory/assets?

  131. How do I add the logo to my emails?

  132. How do i adjust the inventory item capacity?

  133. How do I change my category icons on the OBW?

  134. How do I change my category images on the OBW?

  135. How do I change reservation status back to "checked out"?

  136. how do I find my inventory spreadsheet?

  137. How do I make modifications to my inventory / fleet?

  138. How do I populate/change "Info" on the OBW?

  139. how do I refund a stripe payment?

  140. How do I remove the M-F-U gender tag from each model's listing? (in OBW)

  141. How do I set a bike to broken?

  142. how do I set up Stripe as a card vault?

  143. How do I set up the new Online Booking Wizard/OBW widget?

  144. How do i swap a bike within a rental ticket?

  145. How do I view Reservations for today?

  146. how do you add a new price point?

  147. How do you remove mechanics notes?

  148. how do you set the location of bikes?

  149. How does BRM track each bike’s usage?

  150. How does Lightspeed inventory relate to BRM inventory?

  151. How is POS different from BROWSE mode?

  152. How LIVE is the data on BRM?

  153. How secure is Stripe?

  154. how to close bike availability after a given date - blocker bookings

  155. how to expand a help article?

  156. How to extend / change Dates & Times of a Reservation

  157. How to extend a reservation

  158. How to send us your inventory

  159. how to show bike ID in the reservation list

  160. How To... : make a booking for a walk-in customer (generic)

  161. How To... : find an existing booking & check-out

  162. How To...: make a booking for a walk-in customer

  163. I've updated my inventory, can I just send you a new spreadsheet?

  164. If stripe is used to store the credit card information, does it integrate back into lightspeed so i can take payment?

  165. ignore cancelled reservations

  166. in EVO what are the 'checkout' and 'cancel' barcodes?

  167. Individual asset Check-in

  168. integrate with lightspeed customers?

  169. inventory checking / management

  170. Inventory Management

  171. Invoice number

  172. item 'current location'

  173. Item safety check

  174. Kiosk mode - example messages

  175. Knowing which bikes to prepare

  176. Late return detection

  177. Lightspeed Integration - BRM to LS

  178. Lightspeed integration - configuration

  179. Lightspeed Integration - LS to BRM

  180. Lightspeed integration - overview

  181. Lightspeed Integration - payment flow

  182. Lightspeed Tax Setup

  183. Lightspeed Training

  184. Linking reservations to client/customer records

  185. location tag in inventory spreadsheet

  186. Login to system

  187. LS integration - sharing customer data.

  188. Maintenance - overview

  189. Maintenance - what next?

  190. Maintenance - workflow

  191. maintenance reservation

  192. Make Generic Bookings - detail

  193. make your first rental tickets

  194. Making a rental ticket

  195. making columns wider

  196. Making Generic Bookings - overview

  197. Manage Fleet - Archiving old inventory in your spreadsheet

  198. Manage Fleet - Asset Management

  199. Manage Fleet - Hierarchy Management

  200. Manage Fleet - how to add items

  201. Manage Fleet - Importing bikes

  202. Manage Fleet - making minor updates to bikes

  203. Manage Fleet - Overview

  204. Managing your reservations

  205. Merging your pre-booked and walk-in reservations...

  206. Minimum Rental Period

  207. multi-language support

  208. multi-lingual online booking

  209. multi-locations - products only in one store

  210. Multi-store example - one fleet

  211. Multiple Locations - overview

  212. Multiple users

  213. New online booking wizard - provisional bookings, deposit and online payment

  214. New Pricing on Reservation Detail Panel

  215. on-boarding phase 2 - starting to use the system

  216. One click printing

  217. Online Booking - Lead Time

  218. Online Booking - Provisional Reservation Timeout (auto-cancel)

  219. Online Booking Configuration Options and Settings

  220. Online Booking is Responsive on all Mobile Devices

  221. online bookings - confirmed or provisional?

  222. out and in location per rental ticket

  223. Overnight 'integrity' check

  224. Overpayments - What happens if I record an overpayment?

  225. Overpayments, corrections & Refunds

  226. Overriding the billable setting for your reservation

  227. Overview - what is BRM all about?

  228. Pay on return mode

  229. Payments overview

  230. Planner View

  231. Point of sale overview

  232. Post rental email

  233. Postcode Lookup

  234. Price alterations - discounting etc

  235. Price Group override

  236. Pricing time periods

  237. Pricing your Assets (using Price Groups)

  238. Pricing your reservations

  239. Primary User

  240. print a list of tomorrow's rentals

  241. Printing - what type of printer?

  242. Printing receipts on Thermal Paper

  243. Problem Solving - 'undo' progress reservation

  244. Problem Solving - "Underlying asset change detected"

  245. Problem Solving - Asset(s) not available for given dates...

  246. Problem Solving - beware of changing your fleet if you have lots of reservations

  247. Problem Solving - Cannot create a SaleLine attached to a completed or cancelled Sale.

  248. Problem Solving - change dates over existing activity

  249. Problem Solving - changing your fleet when you have live rentals

  250. Problem Solving - Generic Assets cannot belong to more than one category

  251. Problem Solving - getting barcode scanner to work

  252. Problem Solving - how can my item not be available when it is not reserved?

  253. Problem Solving - how did I show / hide columns?

  254. Problem Solving - Lightspeed

  255. Problem Solving - LS integration tax issues.

  256. Problem Solving - LSI001 Lightspeed API error

  257. Problem Solving - LSI002 user XYZ not linked to lightspeed

  258. Problem Solving - LSI004 - Lightspeed Invalid Foreign keys for Customer...

  259. Problem Solving - LSI005 Lightspeed Invalid foreign keys for Employee: x

  260. Problem Solving - LSI008 Lightspeed Missing EAN

  261. Problem Solving - Missing column(s) ID

  262. Problem Solving - parent (product line) is full

  263. Problem Solving - pop-up blocked

  264. Problem Solving - refresh BRM

  265. Problem Solving - reservation is not in the state you think it is

  266. Problem Solving - show all bikes checked-out

  267. Problem Solving - trying to swap / add, but get 'parent line has no capacity'

  268. Problem Solving - why can't I edit my bikes within BRM?

  269. Problem solving - why can't I update the status of my bike?

  270. Problem Solving - why findReservation doesn't work

  271. Proceed without payment

  272. Product image - dimensions

  273. Product Line short-codes

  274. Product Lines - what's that all about!?

  275. Product Lines (generic assets) - setup

  276. product sheet

  277. Putting barcodes on your bikes

  278. putting lock codes on your bikes

  279. Re-connecting a reservation to a different client/customer record

  280. Real world proof software

  281. Reconciling Payments

  282. Recording post rental feedback (and or broken items)

  283. Rental disclaimers (waivers)

  284. Rental Ticket

  285. rental-centric system

  286. Reservation Lifecycle

  287. Reservation Selection Criteria

  288. Reservations - 'price altering' changes

  289. retail lite

  290. right click - on a mac

  291. Same customer renting items with varying dates.

  292. scanning in a list of bikes then changing their location

  293. Scanning inventory - stock taking and venn diagrams!

  294. Search by asset id

  295. self registration customisation

  296. self registration for groups

  297. selling 'abstract' things like seats on buses, places on tours...

  298. selling inventory - setting an item to sold

  299. selling packages

  300. Selling tours and renting bikes

  301. Send new customers to Mailchimp

  302. Serial Numbers

  303. set a bike to broken within the maintenance section

  304. Setting assets 'for sale'

  305. setting bike suitability recommendations

  306. setting Extras compatibility

  307. Setting some categories to internal only

  308. setting the order of your Product Lines

  309. setting up your 'ID string pattern:' to find your items quickly

  310. Setting your key store details

  311. setting your sales tax

  312. setting your shop email address

  313. Shop / store holidays (closed dates)

  314. Shop dashboard to check the status of your shop and bikes

  315. Shop opening / closed hours

  316. should you ask for password creation in OBW?

  317. should you embed or link your OBW?

  318. show bikes that are not available (online booking)

  319. show late rentals

  320. show rentals that have items in the wrong location

  321. showing availability in the Online Booking

  322. showing only selected categories on your online booking

  323. Simplified create reservation workflow

  324. Single Page Booking

  325. Size-independent product lines

  326. Snapshot Printing

  327. So how about if you want an online booking - and then to capture signature on customer arrival?

  328. sold out? (online booking)

  329. Sorting your reservations in the Reservation List Panel

  330. Specific or Generic - which should you use?

  331. specifying booking slots

  332. Specifying, setting up, ordering and pricing Extras within Reservations

  333. Spoof 'hightlights video' (v)

  334. spotting discrepancies between amounts paid and received

  335. Stripe - configuration

  336. Stripe Integration - overview

  337. tablet registration and the client ticker

  338. Taking credit card details for Online Bookings

  339. Terms and Conditions

  340. testing inserts

  341. The BRM implementation hierarchy

  342. Top-Tip - Searching within a Page

  343. Tours, packages, activities & events; what is the difference?

  344. Understanding the spreadsheet columns

  345. user roles

  346. using extras as a discounting mechanism - e.g. 'junior' pricing

  347. Using Multiple profiles in your browser

  348. Using the 'order' column to control the order of your bikes

  349. Using the integrated Tutorials (v)

  350. Using the new URL's to access BRM / RSM

  351. viewing Asset History

  352. viewing history of changes to your inventory

  353. Viewing reservations for a specific time-period

  354. walk-in bookings

  355. what access do the different roles enable?

  356. what are the multi-location features?

  357. what are the Ski specific features of BRM / RSM ?

  358. What barcode scanner should I buy?

  359. what does the "In with the red dot" mean?

  360. What if I lose internet connectivity?

  361. what is GBAL mode?

  362. What is the 'paid' column for?

  363. what is the difference between 'safety check', bike prep, service entry and mechanic reservations?

  364. what is the difference between a category and an extra?

  365. what is the difference between card present and card not present transactions?

  366. what is the difference between the two Lightspeed workflows?

  367. what items of inventory count towards your 'item count'

  368. what statistics does BRM produce?

  369. What to do when we have sold a bike?

  370. What's new!

  371. when would you want to use the 'rebook dates' function?

  372. when you save a card using Stripe does it check for available funds?

  373. Where did the left side column menu go?

  374. Which ticket printer do you recommend?

  375. why can't I add / swap a generic item?

  376. why do some reservations start at confirmed?

  377. Winning at your game of Tetris

  378. workflows in the system

  379. Your setup checklist

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