Managing your reservations

← Reservations

Managing your rental tickets

The reason BRM / RSM is so powerful is that it actually helps you actively manage your rentals all the way through from planning & scheduling to the service delivery element and beyond.

But of course there are many things you need to manage about a rental.
Don't worry you don't need to master all this at once - just know that the system can handle it!

Natural lifecycle
reservations will normally progress through a pre-defined path; provisional, confirmed, checked out, checked in. Along the way certain things will normally happen;

adding customer information

adding equipment setup information & notes

adding extras

adding payments as they occur

printing your reservations

waivers / disclaimers

tracking it though its lifecycle changes

handling security deposits

handling deliveries

Dealing with change

We always say that there is one certainty in the rental business; *hit happens! Customers are late, don't turn up at all, break stuff, lose stuff, steal stuff! Pretending that doesn't happen would be ridiculous which is why its built right into the solution.