BRM feature requests...
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60 results found
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Update the post ride email for more functionality
We do mainly day and overnight rentals in a tourism town and I'd love to use BRM Post Ride Emails but they lack a little bit of customization and features. Currently using Tripadvisor Review express which ends up with a lot of double handling of email address unfortunately. Main reason for using Tripadvisor Review Express is for 2 reasons: 1. The ability to send 'follow up emails' if customers don't leave a review (or click your link) after you have sent them the email. This method generates an amazing amount of interaction when it send the second email a week…
3 votes -
Add "Day" to the Client Ticker
Right now there is only "10 minutes" and "hour", it would be helpful to bring up all unassigned clients for the day
3 votes -
End of rental email INCLUDING invoice
When we send the end of rental email that’s prompted when a reservation is checked back in, it would be awesome to have the option to include a copy of their invoice, instead of sending the “email copy” and having to change all of the text each time by hand from it being a confirmation email (and avoid blowing the minds of employees by complicating a step).
1 vote -
Create sales reports for "extras"
It would be great to have sales reports for extras, not only for items in iventory, ie : access fees sold, helmets rented, etc.
1 vote -
have booking ID's to match the date of the booking
It would be nice to have Booking ID's match up with the date the booking is made to be more easily understandable for customers and staff. The current format can be confusing at times to the rental customer.
4 votes -
make it optional to display extras at Product Line stage
Imagine the following scenario. You are using HIVO mode. You have lots of extras. Customers frequently book 4 bikes and some extras. But when you select extras for 4 bikes it multiplies your choices across all 4 bikes. It might make more sense to not display the options until the 'shopping cart' stage of the online booking.
2 votesyes, can see the benefit.
But meanwhile this is partly why we have HIVO as an option. Turn it off perhaps. -
extra's that behave like inventory (and track stock levels)
It would be a great feature to have Extras (e.g. pedals etc) that track inventory levels. In other words, they would behave like extras - in that they are added to other inventory, but they would also track inventory levels.
3 votesDifficult but powerful feature.
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Allow customisation of reservation emails
The automatically generated reservation emails are not pretty. It would be great if we had the ability to customise them. As it stands, we're a bit reluctant to use them. The image we present is important.
5 voteswe totally agree.
working on next generation emails.
(customisable, multi-language, pdf-free) -
Bike Sizing
Show bike sizes on OBW in both imperial & metric
2 votesagree it would be nice to have customer switch between metric and imperial.
you can save the setting on the back-end right now however.
https://bikerentalmanager.freshdesk.com/support/solutions/articles/42000026285-getting-started-putting-your-online-booking-on-your-website -
calculate DIN settings within RSM
RSM should have an in-built DIN settings calculator for each skier.
(using weight, height, ski style etc)
Then store the settings against the client record
http://www.mechanicsofsport.com/skiing/equipment/bindings/din-calculator.html4 votescoming for Ski Season 208/19
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Deep link direct to a product (product line)
It would be great (for catalogue based websites) if you could deep-link directly into a product (product line) from a product image 'book now' link / button.
3 votes -
Add role solely for reporting
We are a large company with dedicated ecommerce and marketing teams. These teams would like to have access to BRM reporting and the ability to view graphs, etc. However, currently there is not reporting specific role. In order to give them the access they need to do their job they are also able to edit live inventory which is something we do not want to allow. Please add a reporting specific role!
2 votesyes, Good point.
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Seasonal pricing (multiple price groups for same asset)
can items have different pricing according to the season? e.g. low season pricing and high season pricing.
21 votesinternal ref FB1381
also related to:
Agent pricing – certain resellers having a different price. -
export to google calendar
export reservations to a google calendar.
(this is a tricky one because it could rapidly become too crowded for busy shops)1 voteactively investigating.
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Spares inventory
Adding a spare inventory in a way that's possible connect bike and spares, so to have an idea of the financial costs related to bike maintenance.
1 voteyes, like it.
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Retail-lite
Many renters also do 'limited retail' like selling snacks, accessories etc.
Could BRM / RSM be extended to accommodate selling a small range of goods alongside rental?11 votes -
Charge clients in multiple currencies
We often take payments in multiple currencies, it would be helpful to have the system accept USD, as well as our local currency
2 votesinteresting, but very challenging.
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ability to MERGE client records
If a duplicate client account does get created
(e.g. made online on BRM - but customer already exists in Lightspeed)
we need to support a merge of records, which updates LS & BRM with the merge.2 votes -
fixed price discounts
currently BRM supports discount codes which set a % discount code.
Can BRM support fixed priced discounts too? e.g. 10$ off?5 votes5/3/18
under development -
Optimize and safe time
when 1 person wants to reserve several sizes of bike at a given time ... It is essential to have a window that indicates all the sizes available at this time. Currently, it's hell because if you arrive at the last bike and it is not available, you must start another hour / day and so on ... the customers simply give up!
1 voteinteresting.
So you’d like a ’we’ll hold stuff for you timer’
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