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  1. What to do when we have sold a bike?

  2. How do I set a bike to broken?

  3. How do I add inventory/assets?

  4. What barcode scanner should I buy?

  5. How do I change reservation status back to "checked out"?

  6. can you track referrals from third party sites?

  7. How do I change my category icons on the OBW?

  8. How do I add another payment to an existing reservation?

  9. How do I populate/change "Info" on the OBW?

  10. integrate with lightspeed customers?

  11. how to show bike ID in the reservation list

  12. can you auto-cancel online reservations when customer doesn't pay?

  13. do you need to send an email for a provisional reservation? (made online)

  14. online bookings - confirmed or provisional?

  15. Where did the left side column menu go?

  16. If stripe is used to store the credit card information, does it integrate back into lightspeed so i can take payment?

  17. why do some reservations start at confirmed?

  18. Can customers book multiple items at once, when booking online?

  19. when would you want to use the 'rebook dates' function?

  20. does BRM work with a magnetic stripe reader?

  21. How do I remove the M-F-U gender tag from each model's listing? (in OBW)

  22. Overpayments - What happens if I record an overpayment?

  23. Categories disappeared in make reservation?

  24. How do you remove mechanics notes?

  25. what statistics does BRM produce?

  26. Can you actually process a transaction using Stripe?

  27. sold out? (online booking)

  28. How secure is Stripe?

  29. when you save a card using Stripe does it check for available funds?

  30. So how about if you want an online booking - and then to capture signature on customer arrival?

  31. why can't I add / swap a generic item?

  32. what does the "In with the red dot" mean?

  33. Can you report on the channel of each reservation?

  34. what is the difference between a category and an extra?

  35. can I put a 'book now' button on pictures of my inventory?

  36. can you customise your item type (asset type)?

  37. can you include a rental buffer - to allow 'turn around time' for your inventory?

  38. does the system auto-extend late returns?

  39. does the system hold back a percentage of inventory when taking bookings online?

  40. How do I view Reservations for today?

  41. should you ask for password creation in OBW?

  42. Can you book the same item multiple times in the same day?

  43. user roles

  44. how to expand a help article?

  45. How LIVE is the data on BRM?

  46. I've updated my inventory, can I just send you a new spreadsheet?

  47. should you embed or link your OBW?

  48. how do you set the location of bikes?

  49. what is the difference between 'safety check', bike prep, service entry and mechanic reservations?

  50. how do you add a new price point?

  51. what is the difference between the two Lightspeed workflows?

  52. How do i swap a bike within a rental ticket?

  53. Tours, packages, activities & events; what is the difference?

  54. how do I set up Stripe as a card vault?

  55. what are the multi-location features?

  56. what are the Ski specific features of BRM / RSM ?

  57. Can you store credit card data in BRM?

  58. what is the difference between card present and card not present transactions?

  59. How does Lightspeed inventory relate to BRM inventory?

  60. how do I find my inventory spreadsheet?

  61. setting up your 'ID string pattern:' to find your items quickly

  62. Edit online booking link not working

  63. How do I add the logo to my emails?

  64. how do I refund a stripe payment?

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