Improve KB articles
I find your KBIs very difficult to follow. It would be really helpful if every** KBI started with a breadcrumb of how you got to where you are (**some include this info while others don't). Screenshots of the buttons you clicked (breadcrumbs) would be even more helpful. Every KBI should be understandable by someone who has never seen the tool before.
It also seems like the KBI titles are very BRM name specific, which makes it incredibly difficult to find the answer to what you're looking for. The article headings should be in layman's terms. (for example: "how to edit product info".) Either that or the search just needs to point toward more keywords in the article itself and not just the title.
Helene Dryden
shared this idea
many thanks! great comment. Agree.
Love the breadcrumb idea.
we will work on this.
We have rolled out a new KB:
https://bikerentalmanager.freshdesk.com/support/solutions