Overpayments, corrections & Refunds
Overpayments, corrections and refundsSometimes you need to rectify a mistake made when entering in transactions.
Perhaps you entered in a transaction for the wrong reservation, or you made a typo when entering the transaction.
Or the same transaction was accidentally entered twice.
Or sometimes you need to refund a customer partially or in total, and you want to record the refund.
In order to fix the problem you simply 'cancel out' the erroneous transaction with an equal and opposite transaction in the negative.
For example say I have a reservation for £50
I take £20 correctly as a booking deposit
then I record a transaction for £300 for the balance, as a typo.
to fix it simply enter an adhoc transaction for -£300
(put 'correction' in the notes, for example. Select the same method of payment as the erroneous entry)
If making a refund, the process is the same, but enter 'refund' in the note. You might want to also add a reservation note explaining why the refund was necessary.
Then enter in the real amount £30
