workflows in the system
As you have no doubt realised, BRM / RSM is way more than just a database for your reservations.
Because the software was born from a real rental business, workflow is built into the DNA of the software.
It's workflow that lets you operate your business effectively and efficiently.
here is one pretty dry definition of workflow
"the sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion."
"Who does what, when and in what order."BRM understands the following critical workflows 'out of the box'. There are many more. But perhaps you work in a unique way. Please talk to us if you think you have a workflow that BRM doesn't support yet, and we'll be happy to try to help.
think of a workflow as a business response to a customer demand. How well you respond to each demand ultimately defines how your business makes money.
- making a rental for a walk in customer
- making an advanced reservation for a telephone customer
- customer books online but wants to pay in store
- customer wants a rental booking now, but you want them to pay using lightspeed
- you have hundreds of customers coming in today. You want to process them all as efficiently as possible without making any mistakes
- customer phones up to find out what you have available, and when.
- seamlessly merging your advanced bookings with your walk-ins.
- bike comes back with damage and you want to signal that to your mechanic
- your customers give you setup details for each of the bikes in their order, height, weight etc..
- mechanic needs to know which bikes to prep for the day
- your renters need to know each bike has been safety checked before it goes out the door.
- you do multi-location rentals and you need to know each bike is in the right place at the right time.
- customer wants to swap a bike for different one.