BRM feature requests...
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45 results found
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have booking ID's to match the date of the booking
It would be nice to have Booking ID's match up with the date the booking is made to be more easily understandable for customers and staff. The current format can be confusing at times to the rental customer.
4 votes -
make it optional to display extras at Product Line stage
Imagine the following scenario. You are using HIVO mode. You have lots of extras. Customers frequently book 4 bikes and some extras. But when you select extras for 4 bikes it multiplies your choices across all 4 bikes. It might make more sense to not display the options until the 'shopping cart' stage of the online booking.
2 votesyes, can see the benefit.
But meanwhile this is partly why we have HIVO as an option. Turn it off perhaps. -
extra's that behave like inventory (and track stock levels)
It would be a great feature to have Extras (e.g. pedals etc) that track inventory levels. In other words, they would behave like extras - in that they are added to other inventory, but they would also track inventory levels.
3 votesDifficult but powerful feature.
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Bike Sizing
Show bike sizes on OBW in both imperial & metric
2 votesagree it would be nice to have customer switch between metric and imperial.
you can save the setting on the back-end right now however.
https://bikerentalmanager.freshdesk.com/support/solutions/articles/42000026285-getting-started-putting-your-online-booking-on-your-website -
Deep link direct to a product (product line)
It would be great (for catalogue based websites) if you could deep-link directly into a product (product line) from a product image 'book now' link / button.
3 votes -
Add role solely for reporting
We are a large company with dedicated ecommerce and marketing teams. These teams would like to have access to BRM reporting and the ability to view graphs, etc. However, currently there is not reporting specific role. In order to give them the access they need to do their job they are also able to edit live inventory which is something we do not want to allow. Please add a reporting specific role!
2 votesyes, Good point.
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Seasonal pricing (multiple price groups for same asset)
can items have different pricing according to the season? e.g. low season pricing and high season pricing.
21 votesinternal ref FB1381
also related to:
Agent pricing – certain resellers having a different price. -
export to google calendar
export reservations to a google calendar.
(this is a tricky one because it could rapidly become too crowded for busy shops)1 voteactively investigating.
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Spares inventory
Adding a spare inventory in a way that's possible connect bike and spares, so to have an idea of the financial costs related to bike maintenance.
1 voteyes, like it.
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Retail-lite
Many renters also do 'limited retail' like selling snacks, accessories etc.
Could BRM / RSM be extended to accommodate selling a small range of goods alongside rental?11 votes -
Charge clients in multiple currencies
We often take payments in multiple currencies, it would be helpful to have the system accept USD, as well as our local currency
2 votesinteresting, but very challenging.
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ability to MERGE client records
If a duplicate client account does get created
(e.g. made online on BRM - but customer already exists in Lightspeed)
we need to support a merge of records, which updates LS & BRM with the merge.2 votes -
Optimize and safe time
when 1 person wants to reserve several sizes of bike at a given time ... It is essential to have a window that indicates all the sizes available at this time. Currently, it's hell because if you arrive at the last bike and it is not available, you must start another hour / day and so on ... the customers simply give up!
1 voteinteresting.
So you’d like a ’we’ll hold stuff for you timer’ -
Recurring Rental Billing
We have people who rent an item for 9 months or more with a monthly billing rate. It would be awesome to have the system automatically bill the individual on a set day of the month.
2 votesagree, it is on our roadmap.
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Customer Account
Creation of accounts for clients making several reservations over the season and wanting a global invoice at the end.
2 votesagree.
Ability to aggregate (group together) rentals into one invoice would be very powerful. -
create a bike return time option instead of duration hours
We experience people holding exactly to the minute how long they keep the bike. We would like them to understand the bike needs to be returned by a specific time, say 5pm instead of a duration of time.
1 vote -
image upload
allow for photo (or document) upload for each customer.
- could be used for customer image (webcam)
- or photo of drivers licence etc.1 vote -
create an API for BRM
We are considering creating an API for BRM
(we may perhaps use zapier.com too)
please give us your ideas for use cases, here are some of ours:- import reservations from external systems
- import clients from external systems
- export reservations to google calendar
- send an SMS when problems occur - late rentals, broken bikes etc
- send SMS when reservations due back
- export customers to mailchimp or similar
4 votes -
which payment platforms should BRM / RSM support?
we currently support:
Stripe
Lightspeed integrationwhich (if any) other payment platforms should we support?
3 votes -
Provide upselling messages in BRM so staff can be prompted at key stages of the sales process
As the staff member is creating the rental ticket, popup reminder messages at key stages such as
"Would you like a water bottle, map, gel bar etc?"1 voteyes, we like it.
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